To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved


What items are returnable?

You can return your items within 30 days of receiving your shipment.

Due to the nature of our products, we only refund unopened products for hygienic and sterile reasons. Our staff will check the condition of all products when we receive them; once they pass our requirements, we’ll process the refund on the same day. Thanks for your cooperation.

Are there any charges for returns?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


  • If you are approved, then your refund will be processed, and a refund or credit will automatically be applied to your original method of payment, within 1-2 business days.