Shipping policy

  • Free 2-day shipping is offered for orders over $99 in USA and Europe area. (e.g. Order on Monday, delivered on Wednesday)
  • Orders are shipped from USA, Canada and Europe warehouses, the cut-off time for USA area is 5:00 pm PST from Monday to Friday, 4:00 pm PST on Saturday. For Canada area, our shipping cut-off time is 12:00 pm PST from Monday to Friday. For Europe area, our shipping cut-off time is 9:00 am PST from Monday to Friday. 
  • Overnight shipping service usually takes 1 business day for delivery from Monday to Friday.
  • For Saturday delivery, choose "Saturday overnight shipping service" when placing an order on Friday.
  • For Local pickup option: Please contact our admin through phone call or website chat box. After you placed the order, give us the order number, and we’ll help you to arrange a local pickup appointment with the nearest volunteer in your area. (Local pick-up is only for the first-time emergency use so please plan ahead to choose a shipping service for your future order. Only the injection treatment is available for Local pickup) 
  • Our warehouses will be closing on Sunday, and we'll ship all the unfulfilled shipments on Monday.