Shipping and Refund Policy

MaxPaw Shipping and Refund

Shipping rules

We offer free standard shipping for order over $59. It takes 2-4 business day for delivery.

We ships out from Los Angeles, Our shipping schedule is before 5:00 pm PST on Monday to Friday. 

For overnight shipping service, it take 24 hours to arrive on Monday to Friday.

You need to choose "Saturday overnight shipping service" if you're placing the order on Friday, it'll make the package arrive on Saturday!otherwise, the package will be arrived on Monday.

 

FIP Money Refund Policy

You have done your research.  You have reviewed our blogs, inquired about our reputation online, and read numerous testimonials on Facebook.  You may have even contacted other cat owners who have used our GS to treat their cats.  Maybe you are still worried that our GS-441524 won't save your cat.  How about a Money Back Guarantee to put you at ease?


Our Money Back Guarantee is simple.  We will refund you the full value of any unopened/unused vials should our GS prove ineffective in treating FIP in your cat.  Once the vials arrives back at our shipping centre, and we have inspected that the vials are in useable condition, we will complete a refund via your original form of payment within 48 hours.  You are only responsible for the costs of shipping to us.

 

The eligible return period:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

The Shipping of Return

To return your product, you should mail your product to us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.